Thank you for choosing The Pegsmith for your one-of-a-kind handcrafted products! We’re excited to guide you through our Shipping Policy to help make your shopping experience smooth and enjoyable. Take a moment to read through the details below about shipping, delivery times, and everything you need to know.

Shipping Methods and Carriers

We primarily ship with Canada Post, but we also work with a variety of trusted shipping carriers to provide you with the most efficient and reliable service possible. Our goal is to ensure your order reaches you safely and on time, so you can enjoy your products without any worries.

Processing Time

Once you’ve placed your order, please allow [3 to 7 days] for processing. During busy times, processing may take a little longer, but rest assured, we’ll keep you updated every step of the way. We truly appreciate your patience and understanding!

Shipping Times

We understand how exciting it is to receive your order and we know waiting can be tough. Shipping times can vary depending on your location, the shipping method, and any unexpected delays. Here are the general estimated shipping times:

• Domestic Shipping: [7 to 14 days] business days
• International Shipping: [10 to 21 days] business days

These are estimated delivery times and not guaranteed. Please note that customs, weather, or other unforeseen circumstances may cause delays. We truly appreciate your patience and understanding as we get your order to you as quickly as possible.

Shipping Costs

• $20 CAD flat rate shipping in Canada, free shipping for orders over $100 CAD
• $20 CAD flat rate shipping to the United States, free shipping for orders over $75 USD
• $30 CAD flat rate shipping for the rest of the world, free shipping for orders over $140 CAD

Order Tracking

As soon as your order is on its way, you’ll receive a shipping confirmation email with a tracking number and simple instructions to follow your package’s journey!

Customs and Import Taxes

For international orders, please note that customs and import duties may be applied when your package arrives in your country. These charges are the responsibility of the recipient and are not included in the order total or shipping costs. Unfortunately, The Pegsmith is unable to cover any customs fees or delays, but we’ll do our best to keep things moving smoothly!

Address Accuracy

Please ensure that your shipping address is accurate and complete. We want your order to reach you without any issues. We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect shipping information provided by the customer.

Contact Us

If you have any questions, concerns, or special requests regarding shipping, please don’t hesitate to reach out to our customer care team at info@pegsmith.com. We’re here to assist you.

By placing an order with The Pegsmith, you acknowledge and agree to the terms outlined in this Shipping Policy. We’re committed to providing excellent service and making sure you’re happy with the shipping process.